Terms and conditions

Terms and conditions for the INPART24.COM trading platform

§ 1 GENERAL PROVISIONS

1.       These Terms and Conditions shall govern all use of the inpart24.com online Trading Platform by all Users.

2.       The Terms and Conditions stated herein set forth: the conditions of concluding and terminating Product Sales Agreements, the course of the complaints procedure as well as the type and scope of electronic services rendered through the inpart24.com online Trading Platform, the conditions of rendering the electronic services and the conditions for concluding and terminating electronic services agreements.

3.       By using the Electronic Services available through the Trading Platform located at inpart24.com, the User agrees to be legally bound and to abide by these Terms and Conditions.

4.       To all matters not settled herein the following provisions of Polish law shall apply:

4.1.    Act on Rendering Electronic Services of 18 July, 2002,

4.2.    Provisions of the Civil Code Act of 23 April, 1964

4.3.    and all other applicable provisions of Polish law.

§ 2 DEFINITIONS FOR THESE TERMS AND CONDITIONS

1.       TERMS AND CONDITIONS − shall refer to the Terms and Conditions contained herein.

2.       TRADING PLATFORM − shall mean the Service Provider’s online Trading Platform located at inpart24.com.

3.       ELECTRONIC SERVICES - shall refer to the services provided electronically by the Service Provider via the Trading Platform.

4.       CONTACT FORM – shall refer to the electronic form available on the website inpart24.com that allows you to send a message to the Service Provider.

5.       REGISTRATION FORM − shall refer to the electronic form available at inpart24.com required for Account registration.

6.       ACCOUNT – shall refer to the assigned individual username (login name) and password providing access to an organised collection of digital content, including details for individual orders, stored on the Service Provider’s ICT-System.

7.       ORDER FORM – shall refer to the electronic form available at inpart24.com, required for Order placement.

8.       SELLER, SERVICE PROVIDER – HOSETECH SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ entered into the Register of Entrepreneurs by the District Court for Wrocław Fabryczna in Wrocław, 9th Commercial Division of the National Court Register under the number KRS: 0000981645, place of business and address for service: ul. Złotoryjska 186, 59-220 Legnica, Poland, tax identification number NIP: PL6912562676, statistical number REGON: 522586846, email address: info@inpart24.com, telephone number: +48602469363

9.       USER − shall refer to any natural person, a corporate or non-corporate entity granted full legal capacity under imperative provisions of law, using the Electronic Services.

10.   CUSTOMER – shall refer to a User who is a Entrepreneur concluding a Sales Agreement with the Seller.

11.   ENTREPRENEUR - a natural person, a legal person and an organizational unit that is not a legal person, which the law grants legal capacity, conducting business or professional activity on its own behalf.

12.   PRODUCT – shall refer to any movables or services available at inpart24.com and covered by a Sales Agreement concluded between the Customer and the Seller via the online Trading Platform.

13.   SALES AGREEMENT – shall refer to any Product Sales Agreement concluded between the Customer and the Seller through the Trading Platform.

14.   ORDER – shall refer to the Customer’s declaration of intent to enter into a Product Sales Agreement with the Seller.

15.   PRICE - the value expressed in monetary units that the Customer is obliged to pay to the Seller for the Product.

§ 3 PRODUCT AND ORDER INFORMATION

1.       The Seller sells Products via the Internet via the www.inpart24.com Trading Platform exclusively to Entrepreneurs.

2.       Products offered through the Trading Platform are new, in accordance with the contract and have been legally introduced onto the Polish market.

3.       The information provided at inpart24.com does not constitute an offer as defined by applicable law. By placing an Order, the Customer makes an offer to buy a selected Product under the terms set forth in the Product description.

4.       The Product Prices at inpart24.com are given in: Polish Zlotys (PLN), Euro (EUR), American Dollar (USD), British Pounds (GBP), and is vat excluded value for EU countries instead of Poland, when prices are gross (23% VAT included). The prices do not include delivery fees.

5.       The Product Prices at inpart24.com only become binding when the Customer has placed an Order. This Price is unaffected by any price changes once the Order has been placed.

6.       The Seller clearly informs the Customers about Unit Prices as well as promotions and reductions in Product Prices. Next to the information about the discount of the Product, the Seller shows the lowest Price of this Product, which was in force in the period of 30 days before the introduction of the reduction, and if the Product is offered for sale in a period shorter than 30 days - the Seller shows the lowest Price of the Product, which was in force in the period from the date of offering this Product for sale until the date of introduction of the discount.

7.       Orders can be placed:

7.1.    through the website 24 hours a day, 365 days a year by completing an Order Form at www.inpart24.com

7.2.    via e-mail: info@inpart24.com

8.       The Customer is not required to register an account to place an Order.

9.       Customers are required to read and accept these Terms and Conditions during Order placement on the Trading Platform.

10.   The Seller processes Orders placed from Monday to Friday from 8:00 to 16:00 on business days. Orders placed on working days after 16:00, on Saturdays, Sundays and holidays, will be processed on the next business day.

11.   Products on sale (special offer) have a limited number of pieces and Orders for them will be processed in the order in which they are received until stocks of a given Product are exhausted.

12.   Orders via the Platform may only be placed by persons duly authorized by the Customer to perform this activity.

§ 4 CONCLUDING SALES AGREEMENTS

1.       In order to conclude a Sales Agreement, the Customer must place an Order, in accordance with the rules set forth under § 3 points 7 and 9 of the Terms and Conditions, by choosing one of the methods made available by the Seller.

2.       After placing a purchase Order, the Customer immediately receives an Order confirmation from the Seller.

3.       Receiving an Order confirmation from the Seller, referred to in point 2 of this paragraph binds the Customer with his Order. The Order confirmation and acceptance is sent to the Customer via email.

4.       Confirmation of receipt of the Order includes confirmation of all essential elements of the Order.

5.       After verification of the Order, the Seller immediately confirms acceptance of the Order for processing by sending an e-mail. Confirmation of acceptance of the Order for execution binds the Customer to his Order.

6.       Upon receipt by the Customer of the e-mail message referred to in point 4 or 5 of this paragraph, a Sales Agreement is concluded between the Customer and the Seller.

7.       Each Sales Agreement will be confirmed by a proof of purchase (VAT invoice), which will be attached to the Product and / or sent by e-mail to the Customer's e-mail address provided in the Order Form.

§ 5 METHODS OF PAYMENT

1.       The following payment options are made available to the Customer:

1.1.    traditional bank transfer to the Seller’s bank account (PROFORMA),

1.2.    electronic payment via electronic payment systems (Stripe),

1.3.    cash on delivery payment (except for hoses and cables cut from a full roll),

1.4.    deferred payment (available only to Customers individually selected by the Seller).

2.       Traditional bank transfers should be made into the following bank account: PKO BP S.A,  SWIFT: BPKOPLPW, PL98 1020 3017 0000 2502 0575 0668, HOSETECH SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ, ul. Złotoryjska 186, 59-220 Legnica, NIP (VAT ID): PL6912562676. The customer should enter the following in the payment title: “PROFORMA No. ……”.

3.       All electronic payments must be made before an Order can be processed. Available electronic payment systems include payments by credit card as well as instant bank transfers in selected Polish or foreign banks.

4.       The Customer shall pay the amount equal to the purchase Price specified in the Sales Agreement within 3 working days from the date of its conclusion unless indicated otherwise in the Sales Agreement.

5.       In the case of payment set forth under point 1.1. or 1.2. of this section the Product shall be dispatched only after payment is received.

6.       The Seller has the right to limit the payment methods it provides to Customers, including requiring prepayment of part or all of the Sales Price, regardless of the payment method chosen by the Customer and the fact of concluding the Sales Agreement.

§ 6 DELIVERY COST, TIME AND METHOD

1.       Product delivery costs, covered by the Customer, are determined during the Order submission process and depend on the choice of payment method and delivery method of the purchased Product.

2.       The date of delivery of the Product consists of the time of completing the Product and the time of delivery of the Product by the carrier:

2.1.    The time for completing the Products is from 24 hours to 10 business days from the moment of:

a)       posting the funds paid under the Sales Agreement on the Seller's account or

b)      positive authorization of the transaction by the electronic payment system or

c)       acceptance of the Order for execution by the Seller in the case of selecting payment on delivery.

2.2.    The delivery of Products that are movable items by the carrier takes place within the period declared by the carrier to 2 business days from the moment of sending the shipment in the case of Orders delivered within Poland (delivery takes place only on business days, excluding Saturdays, Sundays and holidays),

3.       Products purchased in the Trading Platform are shipped via a courier company or GEODIS pallet forwarding.

4.       The Customer also has the option of collecting the Products in person at the Seller's office, provided that he or she contacts him or her by telephone or e-mail regarding collection.

5.       The benefits and burdens related to the Product and the risk of accidental loss or damage to the Product are transferred to the Customer when the Seller releases the Product to the carrier. In such a case, the Seller is not responsible for the loss, loss or damage of the Product occurring from the moment of accepting the Product for transport until its delivery to the Customer, as well as for any delay in the transportation of the shipment.

6.       If the Product is sent to the Customer via a carrier, the Customer who is an Entrepreneur is obliged to examine the shipment at the time and in the manner adopted for shipments of this type. If he finds that the Product was lost or damaged during transport, he is obliged to perform all actions necessary to establish the carrier's liability.

7.       The Customer is obliged to pay a contractual penalty to the Seller in the amount of twice the value of the Order placed by the Customer if he does not collect the shipment ordered for cash on delivery.

§ 7 COMPLAINTS PROCEDURE

1.       With the reservation of point 2 of this paragraph, the basis and scope of the Seller's liability towards the Customer under the warranty covering defects are specified in the Civil Code Act of April 23, 1964.

2.       The basis and scope of the Seller's liability towards the Customer who is an entity referred to in § 9 of the Terms and Conditions for the non-compliance of the Product with the contract are specified in the Act on Consumer Rights of May 30, 2014,

3.       The Entrepreneur referred to in point 1 loses his warranty rights if he did not examine the Product at the time and in the manner usual for this type of items and did not immediately notify the Seller about the defect, and if the defect was discovered only later - if he did not notify Seller immediately after its discovery.

4.       The Seller is liable to the Customer who is an entity referred to in § 9 of the Terms and Conditions for the lack of conformity of the Product with the contract existing at the time of delivery of the Product and revealed within 2 years from that moment, unless the expiry date of the Product specified by the Seller or persons acting in his name is longer,

5.       Notice of non-compliance of the Product with the contract and all demands should be submitted via email to the following address: back@inpart24.com or through the complaint submission system on the Trading Platform.

6.       The notice, submitted electronically, should contain sufficient detail about the subject of the complaint and about the circumstances giving rise to the issue. Specifically, complaints should include information about the nature of the issue, the date when the issue first arose as well as the complainant’s contact details Providing all necessary data will speed up the complaint-handling process.

7.       For irregularities and non-compliance of the Product with the contract:

7.1.    the entity referred to in § 9 of the Terms and Conditions is obliged to make the Product available to the Seller, and the Seller is obliged to collect it at his own expense,

7.2.    other Entrepreneurs are obliged to deliver the Product at their own expense to the following address: ul. Złotoryjska 186, 59-220 Legnica.

8.       A response to the Customer’s demand shall be sent promptly and, in any event, no later than within 14 days following the date of receipt.

9.       In the case of a complaint from a Customer who is an entity referred to in § 9 of the Terms and Conditions - failure to consider the complaint within 14 days of its submission is tantamount to its acceptance

10.   The Customer who is the entity referred to in § 9 may demand that the Product be replaced or repaired by the Seller first. The customer may request a price reduction and withdrawal from the contract only in the cases specified in the Consumer Rights Act of May 30, 2014.

11.   in connection with a justified complaint of a Customer who is an entity referred to in § 9 of the Terms and Conditions, the Seller, respectively:

11.1.                    covers the costs of replacing or repair and re-delivering the Product to the Customer,

11.2.                    reduces the price of the Product (the reduced price must remain in the proportion of the price of the goods in accordance with the contract to the goods not in accordance with the contract) and returns the value of the reduced price to the entity referred to in § 9 of the Terms and Conditions no later than within 14 days of receiving the authorized statement of this entity referred to in § 9 to reduce the price,

11.3.                    in the case of authorized withdrawal from the contract by the entity referred to in § 9 - returns the price of the Product to them no later than 14 days from the date of receipt of the returned goods or proof of its return. In the event of withdrawal from the contract, the entity referred to in § 9 is obliged to immediately return the goods to the Seller at the Seller's expense.

12.   In connection with a justified complaint by an Entrepreneur who is not an entity referred to in § 9 of the Terms and Conditions, the Seller covers the costs of collection, delivery and replacement of the product with a product free from defects.

13.   The response to the complaint is provided on paper or other durable medium, e.g. e-mail or SMS.

§ 8 RIGHT TO WITHDRAW

1.       Withdrawal from the Sales Agreement by the entity referred to in § 9 of the Terms and Conditions.

1.1.    With the reservation of point 1.10 of this paragraph a Customers who is also an entity referred to in § 9 of these Terms and Conditions, have the right to withdraw from a distance agreement within 14 days without giving any reason for the withdrawal.

1.2.    In the case of withdrawal from a Seles Agreement, the agreement is considered null and void. In case of a withdrawal from the Agreement, the Customers who is also an entity referred to in § 9 of these Terms and Conditions, must return the Product to the Seller or any person authorised by the Seller without delay and no later than within 14 days from the date of  withdrawal from the Agreement, unless the Seller offered to collect the Product from the Customer. To comply with the time limit it is sufficient that the Product is dispatched on time.

1.3.    In case of withdrawal from a Sales Agreement the Product should be sent to the following address: ul. Złotoryjska 186, 59-220 Legnica,

1.4.    The Customers who is also an entity referred to in § 9 of the Terms and Conditions are liable for the decrease in the value of the Product as a result of using it in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the Product, unless the Seller has not informed the Consumer or the entity about referred to in § 9 Terms and Conditions on the manner and time limit for exercising the right to withdraw from the contract and the template of the withdrawal form. In order to determine the nature, characteristics and functioning of the Products, the Consumer or the entity referred to in § 9 of the Terms and Conditions should handle the Products and check them only in the same way as they could do in a stationary store.

1.5.    With the reservation of points 1.6 and 1.8 of this paragraph the Seller will refund the value of the Product along with its delivery costs using the same method of payment as used by the entity, unless the entity referred to in § 9 of the Regulations has expressly agreed to a different method of return that does not it involves no costs for him. Subject to point 1.7 of this paragraph, the refund will be made immediately, and no later than within 14 days from the moment the Seller receives the declaration of withdrawal from the Sales Agreement

1.6.    if the entity referred to in § 9 of the Terms and Conditions has chosen a method of delivery of the Product other than the cheapest standard delivery method offered by the Platform, the Seller is not obliged to refund the additional costs incurred by it,

1.7.    if the Seller has not offered to collect the Product himself from the entity referred to in § 9 of the Terms and Conditions, he may withhold the refund of payments received from the entity until he receives the goods back or until the entity referred to in § 9 of the Terms and Conditions provides proof of its receipt. referral depending on which event occurs first,

1.8.    the entity referred to in § 9 of the Terms and Conditions withdrawing from the Sales Agreement, in accordance with point 1.1 of this paragraph, only bears the costs of returning the Product to the Seller,

1.9.    the fourteen-day period within which the entity referred to in § 9 of the Terms and Conditions may withdraw from the contract is counted as:

a)       for a contract under which the Seller releases the Product and is obliged to transfer its ownership - from the date on which the entity referred to in § 9 of the Terms and Conditions (or a third party indicated by it, other than the carrier) took possession of the Product,

b)      for a contract that covers many Products that are delivered separately, in batches or in parts - from taking possession of the last Product, its batch or part,

c)       for an agreement involving regular delivery of the Product for a specified period of time - from taking possession of the first Product,

d)      for other contracts - from the date of conclusion of the contract.

1.10.                    The right to withdraw from a distance contract is not available to the entity referred to in § 9 of the Terms and Conditions in the case of a Sales Agreement:

a)       in which the subject of the service is non-prefabricated goods, manufactured according to the customer's specifications or serving to meet his individual needs,

b)      in which the subject of the service is goods delivered in a sealed packaging, which cannot be returned after opening the packaging due to health protection or hygiene reasons, if the packaging was opened after delivery,

c)       in which the subject of the service are goods which, after delivery, due to their nature, are inseparably connected with other things,

d)      for the provision of services for which the customer is obliged to pay the price, if the entrepreneur has fully performed the service with the express and prior consent of the customer, who was informed before the commencement of the service that after the entrepreneur has completed the service, he will lose the right to withdraw from the contract and has acknowledged this fact ,

e)      in which the subject of the service is goods that deteriorate quickly or have a short shelf life.

2.       Withdrawal from the Sales Agreement by Entrepreneurs who are not entities referred to in § 9 of the Terms and Conditions.

2.1.    The Seller enables Entrepreneurs who are not entities referred to in § 9 of the Terms and Conditions to withdraw from the Sales Agreement within 3 days from taking possession of the Products, provided that they pay a compensation fee of 20% of the net value of the returned Products,

2.2.    a declaration of withdrawal is effective only if it is submitted simultaneously with the payment of the compensation,

2.3.    the right of withdrawal referred to in this point does not apply to Agreements whose subject matter is:

a)       hoses and cables cut from a roll,

b)      hoses and cables crimped with connectors

c)       hoses and cables with any traces of use,

2.4.    in the event of withdrawal from the Sales Agreement, the Entrepreneur is obliged to return the Product to the following address: ul. Złotoryjska 186, 59-220 Legnica,

2.5.    return shipping costs are covered by the Entrepreneur,

2.6.    The Seller will refund the value of the Product to the Entrepreneur using the same method of payment as used by the Entrepreneur within 14 days of receiving the goods back, unless the parties agree otherwise.

3.       Both the Seller and the Customer have the right to withdraw from the Sales Agreement if the other party fails to perform its obligation within a strictly specified period.

4.       The Seller has the right to withdraw from the Sales Agreement concluded with the Customer who is an Entrepreneur within 14 business days from the date of its conclusion. Withdrawal from the Sales Agreement in this case may take place without giving a reason and does not give rise to any claims on the part of the Customer who is an Entrepreneur against the Seller.

5.       Both the Seller and the Customer have the right to withdraw from the Sales Agreement if the other party fails to perform its obligation within a strictly specified period.

§ 9 PROVISIONS CONCERNING ENTREPRENEURS WITH CONSUMER RIGHTS

1.       An Entrepreneur running a sole proprietorship (this paragraph does not apply to commercial companies) is covered by the protection provided for by the Act on Consumer Rights, provided that the contract he concludes with the Seller is directly related to his business activity, but the content of this contract shows that it is not of a professional nature for him, resulting in particular from the subject of his business activity.

2.       A person conducting business activity, referred to in item 1 of this paragraph, is protected only in the scope of:

2.1.    prohibited contractual provisions - the so-called abusive clauses,

2.2.    liability for non-compliance of the Product with the contract,

2.3.    the right to withdraw from a distance contract,

2.4.    rules for a contract for the supply of digital content or a digital service.

3.       The entrepreneur referred to in item 1 of this paragraph loses his consumer protection rights in the event that the Sales Agreement he has concluded with the Seller is of a professional nature, which is verified on the basis of the entrepreneur's entry in the Central Register and Information on Economic Activity of the Republic of Poland, in particular the codes of the Polish Classification of Activities indicated therein.

4.       Entrepreneurs referred to in item 1 of this paragraph are not covered by institutional protection provided to Consumers by President of UOKiK.

§ 10 TYPE AND SCOPE OF ELECTRONIC SERVICES

1.       The Service Provider grants access to the following Electronic Services:

1.1.    concluding Product Sales Agreements,

1.2.    running Account on Trading Platform,

1.3.    sending a message via the Contact Form.

2.       These Terms and Conditions shall apply to all Electronic Services provided through inpart24.com

3.       The Service Provider reserves the right to display advertising content at inpart24.com Advertisements are an integral part of the online Trading Platform front and the materials presented therein.

§ 11 CONDITIONS OF PROVIDING SERVICES AND CONCLUDING ELECTRONIC SERVICES AGREEMENTS

1.       The Electronic Services set forth under § 10 point 1 of these Terms and Conditions are free of charge.

2.        Term of the agreement:

2.1.    Electronic Services Agreements enabling the User to place an Order are concluded for a definite period of time and terminate upon placement or withdrawal of the Order.

2.2.    Electronic Services Agreements for Account management are concluded for an indefinite period of time. The contract is concluded when the User sends the completed Registration Form,

2.3.    Electronic Services Agreements enabling the the Contact Form is concluded for a definite period of time and is terminated when the User ceases to use this Service.

3.       End-user hardware, network and software requirements for the ICT system used by the Service Provider:

3.1.    a computer (or a mobile device) with an active Internet connection,

3.2.    access to email account,

3.3.    Internet browser,

3.4.    enabling cookies and Javascript in the Internet browser.

4.       The User agrees to use the Trading Platform in accordance with the principles of good practice, only for lawful purposes and in a manner, which does not infringe the personal rights and intellectual property rights of any third party.

5.       The User is obliged to provide accurate and complete information to the Service Provider.

6.       The User is prohibited from providing any unlawful or illegal content.

§ 12 COMPLAINTS PROCEDURE FOR ELECTRONIC SERVICES

1.       Complaints about Electronic Services provided via inpart24.com should be submitted via email to back@inpart24.com

2.       All complaints should contain sufficient detail about the subject of the complaint and about the circumstances giving rise to the issue. Specifically, complaints should include information about the nature of the issue, the date when the issue first arose as well as the complainant’s contact details. Providing all necessary data will speed up the complaint-handling process.

3.       All complaints shall be resolved promptly and, in any event, no later than within 14 days following the date of receipt.

4.       A response to the complaint shall be sent by email or other preferred method of contact indicated by the complainant.

§ 13 CONDITIONS OF TERMINATING ELECTRONIC SERVICES AGREEMENTS

1.       Terminating an Electronic Services Agreement:

1.1.    Continuing and indefinite-term Electronic Services Agreements (e.g. Account) may be terminated.

1.2.    The User may terminate the agreement for convenience and with immediate effect by sending an appropriate statement to the following e-mail address: back@inpart24.com or by deleting the Account,

1.3.    The Service Provider may terminate the contract for the provision of Electronic Services with immediate effect and without indicating reasons by sending the Service User a declaration of termination,

1.4.    The notice of termination leads to a cessation of legal relations with the effect for the future.

2.       Both the Service Provider and the User may terminate an Electronic Services agreement at any time by mutual agreement of the parties.

§ 14 INTELLECTUAL PROPERTY

1.       The compilation of all content at inpart24.com (with the stipulation of § 14 point 3 of this Terms and Conditions as well as materials used under a license, assignment of copyrights or fair use) is protected by copyright law and is the exclusive property of HOSETECH SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ entered into the Register of Entrepreneurs by the District Court for Wrocław Fabryczna in Wrocław, 9th Commercial Division of the National Court Register under the number KRS: 0000981645, place of business and address for service: ul. Złotoryjska 186, 59-220 Legnica, Poland, tax identification number NIP: 6912562676, statistical number REGON: 522586846. The User shall bear all liability for damages caused to the Service Provider caused by any use of the content of the website located at inpart24.com without the consent of the Service Provider.

2.       Any use or reproduction of the content of the website located at inpart24.com or any portion thereof without the express written consent of the Service Provider constitutes a copyright infringement and is punishable under civil and criminal law.

3.       All trade names, Product names, company names and their logos used on the Trading Platform website at inpart24.com belong to their owners and are used only for identification purposes. They may be registered trademarks. All materials, descriptions and photos presented on the Trading Platform website at inpart24.com are used for informational purposes.

§ 15 FINAL PROVISIONS

1.       Agreements concluded through the Trading Platform are construed in accordance with the laws of Poland.

2.       Should any provision of these Terms and Conditions be prohibited by applicable law, the provisions of Polish law shall apply in lieu of the unenforceable provision.

3.       Any disputes between the Trading Platform and Consumers arising out of or in connection with a Sales Agreement shall be resolved in the first instance through amicable negotiation between the parties with the intention of amicable settlement of the dispute in accordance with the Act on out-of-court consumer dispute resolution. Should such resort prove of no avail or unsatisfactory to any of the parties, disputes shall be resolved in a court of competent jurisdiction under point 4 of this paragraph.

4.       Any disputes arising between the Service Provider and the User (Customer) who is also an Entrepreneur shall be submitted to the court having jurisdiction over the seat of the Service Provider.

5.       The customer also has the right to use out-of-court dispute resolution methods, in particular by submitting, after the complaint procedure, a request to initiate mediation or a request for the case to be considered by an arbitration court.